PRIVACY POLICY

SIRAT places particular importance on the protection of your personal data.

This Privacy Policy explains what information may be collected when you use siratwatches.ch, why it is collected, how it may be used and how we protect it.

1. Data Controller

The data controller responsible for the processing of personal data collected through this website is:

SIRAT Watches
Switzerland
Email: contact@siratwatches.ch
Website: www.siratwatches.ch

2. Personal Data We May Collect

When you use our website or place an order, we may collect information including:

• First and last name

• Billing and shipping address

• Email address

• Telephone number

• Information relating to your order

• Information required to process payments

• Communications with our customer service team

• IP address and technical information relating to your device or browser

• Information relating to your use of and navigation through the website

• Newsletter and marketing communication preferences

We do not necessarily receive or store your complete banking or payment card information, as such information may be processed directly by the payment providers available through our website.

3. How We Use Your Personal Data

Your personal data may be used to:

• Process and ship your orders

• Process and manage payments

• Send order and shipping confirmations

• Provide customer service and after-sales support

• Manage returns, refunds and warranty claims

• Respond to your enquiries

• Prevent fraud and maintain website security

• Improve the operation and user experience of our website

• Send marketing communications where you have chosen to receive them

• Comply with our legal, accounting and administrative obligations

4. Sharing of Personal Data

We do not sell your personal data.

Certain information may, however, be shared with service providers that are necessary for the operation of our business, including:

• Our e-commerce and hosting platform

• Payment service providers

• Shipping and delivery companies

• IT and technical service providers

• Analytics and website audience measurement services

• Email and newsletter service providers

• Competent authorities where disclosure is required by law

These service providers receive only the information necessary to provide their respective services.

5. Wix

The website siratwatches.ch is operated using the Wix platform.

As part of website hosting, administration, order management and certain technical functionalities, personal data may be processed by Wix and its service providers in accordance with their own privacy and data protection policies.

6. Payments

Payments are processed through the payment providers available during checkout.

Information required to complete a transaction may be transmitted directly to these providers in order to authorize, process and secure your payment.

SIRAT does not retain your complete payment card information where such information is processed directly by an external payment provider.

7. Shipping

In order to deliver your order, certain personal information, including your name, delivery address, telephone number or email address, may be shared with the carrier responsible for your shipment.

This information is used solely as necessary for the delivery and tracking of your order.

8. Newsletter

If you choose to subscribe to the SIRAT newsletter, we may use your email address to inform you about:

• New releases

• New variations and collections

• Product launches

• SIRAT news

• Selected offers or announcements

You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us at:

contact@siratwatches.ch

9. Cookies

Our website may use cookies and similar technologies to ensure its proper operation, remember certain preferences, measure website usage and improve the visitor experience.

Some cookies may be strictly necessary for the operation of the website, while others may be used for analytics, personalization or marketing purposes.

Where required by applicable law, you may accept, refuse or manage non-essential cookies through the cookie management banner displayed on the website.

For users subject to European data protection rules, certain non-essential cookies may require your consent before being placed on your device.

10. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected and for any additional periods required to comply with legal, accounting, tax or administrative obligations.

Retention periods may vary depending on the type of information concerned and the purpose for which it is processed.

11. International Data Transfers

Some of our technical service providers may process or store personal data in countries other than Switzerland.

Where personal data is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable data protection laws.

Swiss data protection law regulates international transfers of personal data and may require specific safeguards depending on the destination country and circumstances of the transfer.

12. Your Rights

Subject to applicable law, you may have the right to request:

• Confirmation as to whether we process personal data relating to you

• Access to your personal data

• Correction of inaccurate or incomplete data

• Deletion of certain personal data

• Restriction or cessation of certain processing activities

To exercise your rights, please contact us at:

contact@siratwatches.ch

Under Swiss data protection law, individuals may in particular have the right to obtain information regarding the personal data being processed, the purposes of the processing, the recipients of the data and, where applicable, the period for which the data will be retained or the criteria used to determine that period.

13. Data Security

We implement reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration or unjustified disclosure.

As no electronic transmission or storage system can guarantee absolute security, our security measures are adapted according to the risks involved and the technologies used.

14. European Union Data Protection

Where the General Data Protection Regulation (GDPR) applies to a user or to processing carried out by SIRAT, the rights and safeguards provided by the GDPR remain applicable.

The GDPR may, under certain circumstances, apply to businesses established outside the European Union where they offer goods or services to individuals located within the European Union.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or applicable legal requirements.

The version applicable at any given time is the version published on siratwatches.ch.

16. Contact

For any questions regarding your personal data or this Privacy Policy:

SIRAT Watches
Switzerland
contact@siratwatches.ch
www.siratwatches.ch